Imagine this: a customer, excited to make a purchase, sends a message to your business at 11 PM, expecting an answer right away. But your support team is offline, and the response doesn’t come until morning. By then, the customer’s enthusiasm might have faded, and they could have turned to a competitor for a quicker […]
In today’s digital world, customers want quick, smooth experiences across all the channels they use. Studies show that 90% of consumers expect consistent interactions no matter how they contact a business. Companies that deliver this seamless experience are able to retain 91% more customers. Omnichannel chatbots make it easy for businesses to manage customer conversations […]
