Kanchan is a content writer at SalesTown , specializing in creating engaging blogs, marketing content, and SEO strategies. With over 03 years of experience in the CRM industry, Kanchan helps businesses understand and use CRM software effectively. She is skilled in writing for various platforms, including social media, and focuses on enhancing online visibility and connecting with audiences.
As businesses look for ways to improve customer engagement and streamline communication, conversational chatbots have emerged as a powerful solution. These intelligent tools can interact with customers in real-time, providing instant responses and handling a wide range of tasks, from answering common questions to guiding users through complex processes. By simulating human-like conversations, conversational chatbots […]
Imagine this: a customer, excited to make a purchase, sends a message to your business at 11 PM, expecting an answer right away. But your support team is offline, and the response doesn’t come until morning. By then, the customer’s enthusiasm might have faded, and they could have turned to a competitor for a quicker […]
As with any field that is progressively adopting the digital approach, businesses are on the constant search for new means to capture the customer’s attention and encourage purchases. Currently with more than 2 billion active users across the world, WhatsApp is one of the most effective channels that businesses need to use in order to […]
WhatsApp is one of the most popular messaging apps worldwide, with millions of businesses using it to connect with customers daily. If you’re thinking about using WhatsApp for marketing, it’s a smart move. It offers a direct way to communicate with your audience, helping you boost engagement and build stronger relationships. One of the key […]
With the appearances that businesses today are working hard to improve their customer experience and reduce customer communication friction, automation has now become critical. It was noted that WhatsApp as one of the most popular currently messaging applications presents great opportunities for building strong business –customers’ relations. WhatsApp automation tools have become the savior of […]
In today’s digital world, customers want quick, smooth experiences across all the channels they use. Studies show that 90% of consumers expect consistent interactions no matter how they contact a business. Companies that deliver this seamless experience are able to retain 91% more customers. Omnichannel chatbots make it easy for businesses to manage customer conversations […]
Imagine reaching out to 98% of your customers instantly. That’s the average open rate for WhatsApp messages, making it one of the most effective communication tools available today. WhatsApp automation is transforming the way businesses interact with customers. By automating routine tasks like sending updates, answering queries, and processing orders, businesses can provide quicker and […]
Imagine you’re a small business owner juggling multiple tasks—responding to customer inquiries, managing social media, and handling marketing efforts, all while trying to keep your business growing. One evening, you receive a message on your website asking about a product you sell. You quickly type out a response, only to find that you’ve missed several […]
Tracking and managing sales activities are a very important component of any successful business strategy. The Salesforce tracking tools have been designed to increase productivity, streamline workflows, and help teams stay focused on closing deals. These tools provide real-time insights into sales performance and thus can help businesses meet and exceed their targets. Here’s a […]
The communications industry is being very rapidly replaced by Communications Platform as a Service (CPaaS). CPaaS enables services such as video calls and two-factor authentication directly in your existing application, seamlessly and in real-time. CPaaS solutions don’t need to depend on advanced technical skills, hence why it is an excellent option for small businesses looking […]
