Last Updated: 08 June' 2023
At SalesTown CRM , we value our customers and strive to provide a clear and transparent refund policy. This policy outlines the terms and conditions under which refunds may be granted for subscription fees paid to SalesTown. By engaging with our services and making subscription payments, you (“Customer,” “you,” or “your”) agree to the terms stated in this Refund Policy.
We collect the following information directly from you, or through the Service.
Non-Cancellable and Non-Refundable Obligations:
All subscription obligations with SalesTown are considered non-cancellable and non-refundable, unless expressly stated otherwise in this Policy or if SalesTown is in breach of the terms outlined in our official Terms and Conditions.
The subscription fee once paid is not eligible for refund, except when SalesTown is in breach of the terms specified at https://salestown.in/terms-conditions/. For instance, if a Customer pays for a one-year subscription and subsequently decides to cancel it after 6-7 months, no refund will be provided.
Automated Subscription Billing:
In the case of automated subscription billing, where the Customer provides credit or debit card information, the Customer’s card will be charged automatically on each renewal date, according to the chosen subscription interval (e.g., monthly, quarterly, or yearly). To avoid automatic renewal, the Customer must explicitly communicate via email to SalesTown that they do not wish to renew. Any intimation provided after the card has been charged will not entitle the Customer to a refund.
Breach by SalesTown:
If SalesTown breach any terms of the agreement, the Customer is required to serve a written notice outlining the breach to SalesTown. SalesTown will then be granted a 45-days period from the date of notice to rectify the breach. If SalesTown fails to rectify the breach within 45-days of notice period, the Customer will have the right to terminate the agreement with immediate effect. In such cases, the Customer will be entitled to a refund for the unused portion of the subscription fee, including the 45-days of notice period.
For example, if a Customer has paid for a yearly subscription, serves a notice of breach after 8 months, and the termination occurs after the subsequent 45-day period, the Customer will receive a refund for the remaining 4 months of the subscription.
Requesting a Refund:
To request a refund based on the aforementioned circumstances, the Customer should contact SalesTown’s customer support team at firstname.lastname@example.org. Refund requests will be reviewed by this Refund Policy only.
Changes to the Refund Policy:
SalesTown reserves the right to amend this Refund Policy at any time. Any changes will be posted on our official website https://salestown.in/, and it is the Customer’s responsibility to review these changes periodically.
Please be aware that this Refund Policy is an integral part of the overall agreement between you and SalesTown. By engaging with our services and making subscription payments, you acknowledge and accept the terms and conditions outlined in this Policy.
If you have any queries about this Refund Policy, Feel free to write us at email@example.com, or for immediate solution you can call us at +91- 9289453644.